At Prints Wizard LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a 15-day refund policy. Please review the details below:

1. Refund Eligibility

To be eligible for a refund, your purchase must meet the following criteria:

• Request Timeframe: The refund request must be made within 15 days of the purchase date.
• Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of Purchase: You must provide a receipt or proof of purchase to process the refund.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Opened or Used Products: Items that have been used, opened, or are not in their original packaging.
• Special Orders: Custom or special order items that were made specifically for you.
• Digital Products: Downloadable products or services that are non-returnable.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@printswizard.shop with your order number, a brief explanation of the reason for the refund, and any supporting documentation.
2. Return Instructions: We will provide you with return instructions and a return authorization number if applicable.
3. Return the Item: Ship the item back to us using the provided return instructions. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Processing

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear on your account, depending on your bank or credit card provider’s processing time.

5. Exchanges

If you prefer an exchange rather than a refund, please contact us at info@printswizard.shop. We will assist you in arranging an exchange for a similar or different item, based on availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@printswizard.shop. We will arrange for a return and replacement or a full refund, depending on your preference and the availability of the correct item.

7. Contact Us

For any questions or concerns about our refund policy or to initiate a refund, please contact us at:

Email: info@printswizard.shop